Return policy

Website: https://vogeelle.com

At Vogeelle, your satisfaction is our top priority. We strive to provide you with high-quality tableware and an exceptional shopping experience. If for any reason you're not completely happy with your purchase, our return and exchange policy is here to ensure peace of mind—whether you're shopping from Canada, the U.S., or internationally.

1. Return & Exchange Eligibility

To qualify for a return or exchange, please ensure the following conditions are met:

Items must be unused, undamaged, and in original packaging with all tags, labels, and protective materials intact.
Return or exchange requests must be submitted within 30 days of receiving your order.
Items marked as final sale, clearance, or gift cards are non-returnable, unless they arrive damaged or defective.
If you receive an incorrect, damaged, or faulty item, we will cover return shipping and offer a full refund or replacement.

2. How to Request a Return or Exchange

Our process is simple and designed to get you the help you need quickly:

Email us at info@vogeelle.com within 30 days of receiving your order.
Please include your order number, the item(s) you wish to return or exchange, and a brief explanation.
Our support team will guide you through the next steps and provide a return shipping label if applicable.

3. Refund Process

Once your return is received and inspected:

If it meets our return eligibility, a refund will be issued to your original payment method within 1–3 business days.
Original shipping charges are non-refundable, except in cases of error or damaged/defective goods.
If you prefer an exchange, we’ll process it as soon as your return is confirmed.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery at info@vogeelle.com.
Include photos of the product and packaging.
We will offer a free return label and provide either a full refund or exchange, based on your preference.

5. Hassle-Free After-Sales Support

We go beyond returns:

Reach out with any post-purchase concerns—we’re happy to help!
Our customer care team is committed to resolving your issue promptly and with care.
You’ll receive timely updates about the status of your return or exchange via email.

6. Clear, Transparent Return Process

We provide clear return instructions—no confusion, no surprises.
Any fees associated with a return (if not related to damage/error) will be disclosed upfront.
We aim to make the process smooth and convenient for you.

7. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

Used or damaged items
Gift cards
Items marked “final sale” or “clearance”
Customized or personalized products

8. International Orders

We accept returns for international purchases under the same eligibility criteria:

Return shipping may be at the customer’s expense unless the item is faulty or incorrect.
Our team will guide you through international return steps to ensure a smooth experience.

9. Your Rights

As a resident of Canada or the United States, you may be entitled to additional rights under PIPEDA, provincial consumer law, or the CCPA. We respect all legal protections afforded to you and are happy to accommodate lawful refund or information access requests.

10. Contact Us

Questions? Concerns? We’re here to help:
📧 Email: info@vogeelle.com
🌐 Website: https://vogeelle.com

Thank you for shopping with Vogeelle. We appreciate your trust and look forward to serving you again!